Shipping
Free shipping over $50, live USPS and UPS rates, and free pickup at five markets. Anything fresh from the bakery is collected or delivered locally rather than posted.
Last updated: 25 August 2026
- Free USPS Ground Advantage on orders over $50. Market pickup is always free.
- Everything else is priced live by USPS or UPS at checkout, based on your address and basket weight.
- We pack and ship within 1–2 business days, and send perishables early in the week.
- Pupcakes, cannolis and bento boxes are market pickup or free local delivery only — we don't post them.
- Delivery estimates are estimates. Carriers occasionally have opinions of their own.
Rates & delivery times
We don't invent shipping prices. USPS and UPS quote us live at checkout based on where you are and what's in the basket, and that quote is what you pay. These are the options you'll see.
Free shipping applies to the standard USPS Ground Advantage rate on orders of $50 or more. Anything fresh from the bakery — pupcakes, cannolis, bento boxes — is handed over in person rather than posted, so it sits outside the shipping rates above.
Market pickup
Save the shipping entirely by collecting your order from us at a market. Choose local pickup at checkout, pick the market that suits you, and we'll bring your order along on the day. Pickup is free at every location.
Market dates move with the seasons and the weather. The Markets & Events page has the current calendar, including holiday markets and one-off events.
Local delivery
We deliver locally around Huntsville. Enter your address at checkout and, if you're inside the delivery radius, a local delivery option appears with its fee and timeframe. Orders usually arrive within 1–2 business days.
USPS & UPS shipping
We ship treats, chews, supplements and grooming products nationwide with USPS and UPS, and every parcel carries tracking. Because rates are pulled live from the carriers, the price you see at checkout is the real cost of getting that specific box to your address rather than a flat fee that quietly overcharges most people.
UPS services are there when you want it faster. Choose the service you prefer at checkout and the tracking details follow once your order ships.
Processing time
Orders are packed and handed to the carrier within 1–2 business days. You'll get a confirmation email with tracking as soon as your order leaves us. Perishable items go out early in the week so nothing sits in transit over a weekend.
Market pickup orders are ready for the next market day for that location. If you order the night before, tell us and we'll do our best.
Pupcakes & bakery items
We don't post pupcakes, cannolis or bento boxes. They're baked fresh and handed over in person — collected free at any of our five markets, or delivered free in Huntsville, Nashville and Chattanooga. You'll choose which at checkout.
We'd rather say no than put a cake on a two-day journey and hope. If a carrier ever earns our trust with them, this page will be the first to say so.
Because bakery items can't be posted, ordering one alongside something that ships means checkout can only offer pickup or local delivery for the whole order. If you're outside our delivery area, please place bakery items as their own order.
Freshness & storage
Our treats and pupcakes are baked in small batches without preservatives, which is exactly why they taste like something worth begging for, and also why they need a little care.
- Unwrap and refrigerate soft-baked treats and pupcakes once you get them home. They keep about 7 days chilled, or 30 days frozen.
- Dry treats, chews, supplements and grooming products are shelf-stable. Store somewhere cool and dry, out of direct sun.
- Grooming products are natural and unpreserved. Separation, or a change in scent over time, is normal rather than spoilage.
- If a perishable order reaches you warm or damaged, email us the same day with a photo and we'll replace it.
Tracking your order
Tracking is emailed to you the moment your parcel leaves us, and it's saved against your order if you have an account. If tracking hasn't moved in three business days, tell us and we'll chase the carrier on your behalf. Pickup and local delivery orders don't get carrier tracking — we'll be in touch directly about those.
Sign in to see your orders and their tracking links. No account? The tracking email is the fastest route — check spam, then email us and we'll resend it.
View my ordersQuestions?
Email shelley@coltswoof.com or call (+1) 929 219 4293, Monday to Friday, 9am–5pm CT, if you have any questions about shipping options or need a hand with an order.