Help & Policies
Everything about getting your order, sending something back, and how we look after your details. No fine-print fetch quest.
Rates, delivery times, market pickup days, and which items we hand over in person rather than post.
ReturnsA 30-day return window, what we can and can't take back, and how refunds land.
PrivacyWhat we collect, why we collect it, who sees it, and how to ask us to delete it.
TermsThe rules for using the store, ordering, subscriptions, and our ingredient safety notes.
Track it in two taps
Every posted order carries tracking. The link lands in your inbox the moment your parcel leaves us, and it is saved against your order if you have an account. Orders leave us within 1–2 business days.
Collecting at a market or taking local delivery? There's no carrier to track. We'll be in touch directly about when and where. Can't find an email? Check spam first, then tell us and we'll resend it.
Quick answers
When does my order ship?
Within 1–2 business days. We send perishables early in the week so nothing sits in a van over the weekend.
Can I pick up at a market?
Yes, and it's free. Choose local pickup at checkout and collect at Greene Street, Bailey Cove, MidCity, East Nashville or Chattanooga River Market.
Can you post a pupcake?
No. Pupcakes, cannolis and bento boxes are market pickup or free local delivery only. We won't put a fresh cake on a courier and hope. Order them separately from anything being posted.
My dog didn't like it. Now what?
Email us within 30 days. Colt has strong opinions about food too, and we won't argue with a picky palate.
The Paws-itively Pure guarantee
Every batch is handcrafted in small runs and approved by Colt, our Head of Customer Service and Product Approval. If a product arrives damaged, spoiled, or simply doesn't sit right with your pet, tell us within 30 days and we'll replace it or refund it.
(+1) 929 219 4293
Mon–Fri, 9am–5pm CT.
Huntsville, Nashville & Chattanooga markets
Tuesday through Sunday. See the pickup schedule on the Shipping page.